1. Introduction
MyasNailsBaby ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking services.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.
2. Information We Collect
2.1 Personal Information
When you book an appointment through our website, we collect:
- Full name
- Phone number
- Instagram handle
- Service preferences and requirements
- Appointment date and time selections
- Special requests or notes about your service
- Referral source (for new clients)
2.2 Payment Information
Payment processing is handled by Stripe, Inc., a third-party payment processor. We do not store your complete credit card information on our servers. When you make a payment, Stripe collects and processes your payment card details, billing address, and transaction information in accordance with their privacy policy and PCI-DSS compliance standards.
2.3 Communication Data
We collect information about your communications with us, including SMS messages sent through Twilio for appointment confirmations, reminders, and updates.
2.4 Automatically Collected Information
When you access our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Process and manage your appointment bookings
- Send appointment confirmations and reminders via SMS
- Process payments and deposits through Stripe
- Communicate with you about your appointments, services, and any changes to our policies
- Improve our services and customer experience
- Maintain records of your service history for quality assurance
- Send promotional messages (only with your explicit consent)
- Comply with legal obligations and resolve disputes
- Prevent fraud and ensure the security of our services
4. SMS Text Messaging
4.1 Consent to Receive SMS Messages
By providing your mobile phone number during the booking process, you expressly consent to receive SMS text messages from MyasNailsBaby related to your appointment. Messages are sent through Twilio, our SMS service provider.
4.2 Types of SMS Messages
We may send you the following types of messages:
- Transactional Messages: Booking confirmations, appointment reminders, cancellation notifications, and rescheduling confirmations
- Service Updates: Changes to appointment times, policy updates, or service availability
- Promotional Messages: Special offers, promotions, or new service announcements (only with separate opt-in consent)
4.3 Message Frequency
Message frequency varies depending on your appointment schedule. You can expect to receive approximately 2-4 messages per appointment (confirmation, reminder, and any updates). Promotional messages, if you opt in, may be sent up to 4 times per month.
4.4 Message and Data Rates
Message and data rates may apply based on your mobile carrier's plan. We do not charge for messages, but your carrier may. Please check with your carrier for details.
4.5 Opting Out
You can opt out of SMS messages at any time by:
- Replying "STOP," "UNSUBSCRIBE," or "CANCEL" to any text message
- Contacting us directly at (702) 981-8428
- Emailing us through our contact methods
Please note that opting out of transactional messages may affect our ability to communicate important appointment information to you.
4.6 Help and Support
For help or support with SMS messages, reply "HELP" to any message or contact us at (702) 981-8428. For questions about Twilio's privacy practices, visit twilio.com/legal/privacy.
5. Third-Party Service Providers
5.1 Stripe (Payment Processing)
We use Stripe to process payments and deposits. Stripe collects and processes your payment information in accordance with their privacy policy, available at stripe.com/privacy. Stripe is PCI-DSS compliant and uses industry-standard security measures to protect your payment information.
5.2 Twilio (SMS Messaging)
We use Twilio to send appointment confirmations, reminders, and updates via SMS. Twilio processes your phone number and message content in accordance with their privacy policy, available at twilio.com/legal/privacy. Twilio is compliant with applicable data protection regulations including GDPR and CCPA.
5.3 Supabase (Database Services)
We use Supabase to securely store your booking information, appointment history, and account data. Supabase maintains industry-standard security practices and data protection measures.
6. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
- Service Providers: With Stripe for payment processing and Twilio for SMS messaging, as necessary to provide our services
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
- Protection of Rights: To protect our rights, property, or safety, or that of our clients or others
- With Your Consent: When you explicitly authorize us to share your information
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS
- Secure storage of data with access controls
- Regular security assessments and updates
- Limited access to personal information by authorized personnel only
- Use of PCI-DSS compliant payment processors
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Appointment records are typically retained for 3 years for business and legal compliance purposes. Payment transaction records are retained in accordance with financial record-keeping requirements.
9. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Opt out of receiving SMS messages or promotional communications
- Data Portability: Request a copy of your information in a portable format
- Object: Object to certain processing of your personal information
To exercise any of these rights, please contact us at (702) 981-8428 or through Instagram @myasnailsbaby. We will respond to your request within 30 days.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your CCPA rights
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
12. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business Name: MyasNailsBaby
Address: 2080 E. Flamingo Rd. Suite #106 Room 4, Las Vegas, NV 89119
Phone: (702) 981-8428
Instagram: @myasnailsbaby
TCPA Compliance Statement
By providing your mobile phone number and completing the booking process, you expressly consent and agree to receive automated SMS text messages from MyasNailsBaby at the phone number provided. These messages may include appointment confirmations, reminders, updates, and service-related notifications sent via Twilio. You understand that consent is not a condition of purchase, and you may opt out at any time by replying "STOP" to any message. Message frequency varies. Message and data rates may apply. For help, reply "HELP" or contact us at (702) 981-8428.